Vacancy: 02

 Job Responsibilities

• Responding to customer inquiries via Facebook page and service cloud software.
• Responding to customer inquiries via phone calls.
• Resolve customers problems by clarifying the complaint of the customer; determine the cause of the problem; select and explain the best solution for solving the problem; follow up to ensure resolution
• Record the details of the phone communications with customer as per guidelines
• Gathering appropriate knowledge about services (i.e. Land services software) to answer customer queries
• Follow communication procedures, guidelines, and policies
• Being accountable for instant communications
• Ensure regular office attendance and proper time management during office hours for best possible productivity.
• Build sustainable peer to peer relationships through open and interactive communication
• Contribute to team effort by accomplishing related results as guided
• Maintaining a positive, empathetic, and professional attitude toward customers and colleagues
• Keep records of customer interactions and file documents.

Employment Status

• Full-time

 Educational Requirements

• HSC/Diploma/Graduation

 Job Location

• House-310 (5th Floor), Rd No 21, New D.O.H.S. Mohakhali, Dhaka 1206

 Salary

• Negotiable Based on Skills

How to Apply:

Please fill up the application form: 

• https://forms.gle/39LTr3yh1KTy9RvHA

• September 27, 2022

•  https://www.facebook.com/olivineltd